Effective Date: 6 March 2025

Cockroach Carnival ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, www.cockroachcarnival.com (the "Site"). It also explains how we use cookies and similar tracking technologies. By accessing or using the Site, you consent to the collection and use of your information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please refrain from using the Site.

1. Information We Collect

We collect both Personal Information and Non-Personal Information in order to provide and improve the services we offer through the Site.

• Personal Information: This refers to any information that can be used to identify you personally, including:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (e.g., credit card information)

• Non-Personal Information: This includes information that does not identify you individually, such as:

  • IP address
  • Browser type and version
  • Pages visited on the Site
  • Referring website or search query
  • Location data
  • Device type and operating system

2. How We Collect Information

We collect information in the following ways:

• Account Registration: When you create an account on the Site, you provide us with personal information, including your name, email address, and shipping address.
• Order Processing: When you place an order, we collect personal information, including your payment details, billing information, and shipping address.
• Cookies and Tracking Technologies: We use cookies to collect non-personal information to help improve your experience on the Site. Cookies are small text files placed on your device when you visit the Site. These cookies may track your interactions with the Site and collect data such as pages viewed, the duration of your visit, and your preferences.
• Communications with Us: If you contact us via email, chat, or other communication methods, we collect the information you provide, including your contact details and the content of your communication.

3. Use of Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and handling.
• Customer Support: To respond to your inquiries and provide support.
• Personalization: To personalize your experience on the Site, including remembering your preferences and offering tailored content.
• Analytics and Performance: To monitor and analyze user behavior on the Site, improve performance, and fix issues.
• Marketing: To send you promotional emails and other marketing communications, if you have opted in to receive them.
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and store certain information when you interact with the Site. Cookies are used to enhance your browsing experience, remember your preferences, and improve the functionality of the Site.

• Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for the operation of the Site, such as managing login sessions and providing secure access.
  • Performance Cookies: Collect information about how users interact with the Site to improve its functionality and user experience.
  • Functionality Cookies: Remember your preferences, such as language and region, to enhance your experience.
  • Targeting/Advertising Cookies: Used for delivering targeted ads based on your interests and tracking ad performance.
  • Social Media Cookies: Set by social media platforms to enable sharing content on social media and track engagement.

• How to Manage Cookies:

  • You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the Site.
  • You can also manage advertising cookies through platforms like Google Ad Settings and Digital Advertising Alliance (DAA).

5. Sharing of Information

We may share your information with the following third parties:

• Service Providers: We may share your personal information with third-party service providers who help us process payments, fulfill orders, provide customer service, and assist with marketing.
• Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We will not sell or rent your personal information to third parties for their marketing purposes without your consent.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. While we use industry-standard security measures to safeguard your information, no security system is completely infallible. Therefore, we cannot guarantee the absolute security of your personal data.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to applicable legal obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [insert contact email].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party sites before sharing your personal information with them.

9. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal data, we will take steps to delete such information. If you are a parent or guardian and believe we may have collected information from a child, please contact us at [insert contact email].

10. International Transfers

As Cockroach Carnival operates in Queensland, Australia, and may use third-party service providers outside of Australia, your personal data may be transferred to countries that may not have the same level of data protection laws as those in your country of residence. By using the Site and providing your personal information, you consent to the transfer of your data to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, the use of cookies, or the handling of your personal information, please contact us at:

Cockroach Carnival
Email: admin@cockroachcarnival.com
Address: Sunshine Coast, QLD, Australia

By continuing to use the Site, you acknowledge that you have read, understood, and agree to this Privacy Policy.